shipping and Returns Policy
# SHIPPING AND RETURNS POLICY
## DOPAMINE PERFUME TRADING
**Last Updated: April 3, 2025**
### SHIPPING POLICY
**Delivery Timeframe:**
– We aim to process and ship all orders within 48 hours of purchase confirmation.
– Delivery times may vary depending on your location within the UAE.
**Shipping Costs:**
– A flat delivery charge of 25 AED applies to all orders within the UAE.
– International shipping rates are calculated at checkout based on destination and package weight.
**Shipping Methods:**
– We use reliable courier services to ensure safe and timely delivery of your products.
– You will receive a tracking number once your order has been shipped.
**Order Tracking:**
– You can track your order by contacting our customer service team at DOPAMINE.PERFUMES@GMAIL.COM or 0509717048.
### RETURN POLICY
**Return Period:**
– You may return items within 7 days of receiving your order.
– Returns requested after this period will not be accepted.
**Return Conditions:**
– All returned items must be:
– In their original, unopened packaging
– In new, unused condition
– Accompanied by the original receipt or proof of purchase
– In resalable condition without any damage
**Return Process:**
1. Contact us at DOPAMINE.PERFUMES@GMAIL.COM to initiate your return.
2. Include your order number and reason for return.
3. Our team will provide you with return instructions.
4. Package the item(s) securely for return shipping.
**Return Charges:**
– A return shipping fee of 25 AED will be applied.
– Additionally, a 5% processing fee from the total purchase price will be deducted from your refund.
**Refund Process:**
– Once we receive and inspect the returned items, we will process your refund.
– Refunds will be issued to the original payment method used for the purchase.
– Please allow 7-14 business days for the refund to appear in your account.
**Non-Returnable Items:**
– Sale items marked as “Final Sale”
– Personalized or custom products
– Items that have been opened, used, or damaged after delivery
**Exchanges:**
– We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
### DAMAGED OR INCORRECT ITEMS
If you receive damaged or incorrect items, please contact us within 48 hours of delivery with:
– Your order number
– Photos of the damaged items or packaging
– Description of the issue
We will work to resolve the issue promptly, which may include replacement, refund, or store credit.
### CONTACT US
For any questions regarding shipping or returns, please contact us at:
**Email:** DOPAMINE.PERFUMES@GMAIL.COM
**Phone:** 0509717048
**Address:** Ras Al Khaimah, United Arab Emirates
